We are looking for a Senior Facilities Manager with a passion for UK commercial real estate to join a fast-paced, dynamic team, supporting from our London office. Whilst you will be required travel independently around the UK visiting assets, you will play an important role in our integrated team, where Property and Facilities Management, Asset Management, Investment Management, Directors and Operations Management all work closely together.

You will manage the effective operation, safety, and compliance of our southern sites, overseeing all building services, maintenance, operations, and contractor relationships and ensuring a high quality environment for our tenants.

This position suits an experienced facilities professional with strong commercial awareness, breadth of FM experience and the ability to thrive in a fast-paced, evolving environment. This is a great opportunity for an individual looking to contribute to the success of a dynamic organisation. 

 KEY ACCOUNTABILITIES INCLUDE:

This role will involve regular travel around the UK as it will be necessary to visit the assets that are being managed by Catella APAM. The role will ensure optimum delivery of client’s objectives with skill and expertise to achieve maximum client satisfaction and company profitability. Specific responsibilities include but are not limited to:

Facilities Operations & Maintenance

• Oversee day‑to‑day building operations, including planned preventative maintenance (PPM) and reactive works.
• Manage service delivery for hard FM (mechanical, electrical, building fabric) and soft FM (cleaning, security, waste).
• Conduct regular site inspections to identify maintenance needs and ensure high standards are maintained.
• Oversee the security arrangements of multiple commercial properties (including security and alarm systems procedures, key holding management systems, periodic site security reviews, security card and key management).
• Develop, manage and drive performance of maintenance schedules and routine programmes of work for engineers, cleaning staff, premises and grounds maintenance staff to ensure consistently high standards of hygiene, cleanliness, upkeep and safety of all buildings and premises.
• Respond appropriately to emergencies or urgent issues in a timely manner, coordinating with relevant teams and ensuring effective communication of issues and progress of resolutions.
• Support procurement activities and contribute to adapting and improving existing procurement procedures.
• Actively seek to identify opportunities for cost savings without compromising quality or compliance.
• Assist the Property Managers in the production and on-going management of service charge budgets.

Health & Safety & Compliance

• Ensure compliance with statutory health and safety requirements and premises are maintained to a high standard, including safe storage and signage of hazardous materials and monitoring of first aid and emergency supplies.
• Manage fire safety compliance by overseeing maintenance by specialist contractors, conducting periodic checks of fire alarms and equipment as detailed in the Fire Safety logbook, and organise and record regular fire drills.
• Lead on risk management and be responsible for ensuring all risk assessments are completed, recorded, and meet audit requirements, liaising with contractors as required.
• Ensure all duties are carried out in line with company policies, procedures, and the Quality Management System (QMS), providing support to the wider FM team to ensure this across the team where needed.
• Maintain up to date knowledge and awareness of changing H&S market legislation and ensure changes to processes are made where required.
• Schedule, monitor and collect mechanical and electrical documentation to satisfy standards set by SFG20.
• Contribute to the reporting of internally and externally managed health and safety (H&S), procurement, cyclical, and reactive maintenance activities.

Stakeholder Management

• Build strong relationships with and lead on managing external building staff, including supporting recruitment, performance management, training identification, and deployment of staff.
• Manage staffing cover systems and ensure appropriate staffing levels across all sites.
• Collaborate with external contractors and service providers to monitor service levels, accomplish objectives against KPIs and SLAs, and drive continuous improvement of building staff and operations.
• Act as a key point of contact for tenants regarding FM issues.
• Conduct regular contractor review meetings, and ensure notes are saved and stored in the relevant shared location.
• Collaborate across departments to meet combined reporting requirements.
• Participate in conducting, assisting, and contributing to the onboarding of tenders, contractors, and suppliers in accordance with internal procedures.

WHO WE ARE LOOKING FOR:

Key skills:

• Strong interpersonal and leadership skills.
• Ability to work effectively as a team in a fast-paced environment.
• Strong ability to learn and apply concepts quickly.
• Ability to work independently and trusted to reliably lead on client delivery.
• Excellent verbal and written communication skills.
• Excellent computer skills focusing on CAFM systems.
• Demonstrable ability to work to target driven KPI and SLA’s and drive progress and outcomes across the team.
• Competent in the use of Word, Excel, PowerPoint and Outlook.
• Excellent ability to maintain and manage stakeholder relationships and assist in the development of key client relationships.
• Actively engages across teams to share knowledge and promote efficiencies in work.
• Proactive, problem solver who raises issues in a timely manner and proposes solutions.

Qualifications and experience:

• Minimum of 5 years’ experience in Facilities Management within the commercial real estate sector, with demonstrable breadth of experience across asset sizes, complexities and classes.
• IOSH qualification is essential, a NEBOSH qualification and/or IWFM membership would be advantageous.
• Proven strong experience in managing both hard and soft service provider contractors.
• Extensive experience in maintaining common area buildings, including building fabric and plant rooms.
• Working and demonstrable knowledge of service charge budgeting.
• Holds a valid driver’s license