Executive Assistant & Front of House Manager

ABOUT THE ROLE

We are seeking a highly detail-oriented, proactive, and polished Executive Assistant & Front of House Manager to provide exceptional support across our senior leadership team. This role combines high-level executive support with operational coordination, offering variety and the opportunity to work closely with key decision-makers across the business.

You will be responsible for managing complex diaries and travel logistics for three Directors, providing ad hoc support to the Head of Asset Management, and working collaboratively with the Operations Manager to ensure a best-in-class front-of-house experience for all clients and guests.

This is an exciting opportunity for someone who thrives in a fast-paced, professional environment, has exceptional attention to detail, and takes pride in creating a polished and efficient workplace.

KEY ACCOUNTABILITIES INCLUDE:

Executive Support:

• Provide seamless diary and meeting management for Directors, proactively anticipating scheduling needs, managing priorities and resolving conflicts.
• Arrange frequent domestic and international travel itineraries including flights, accommodation and transfers.
• Manage inboxes for Directors, monitoring emails, flagging priorities, drafting responses, and ensuring timely follow-up on key actions.
• Prepare meeting packs, briefing notes, agendas, and presentation materials where required.
• Process and reconcile expenses for Directors in a timely and accurate manner.
• Provide ad hoc administrative support to the Head of Asset Management, including light diary management, travel coordination and expense processing.
• Uphold strict confidentiality when handling sensitive information and maintain a consistently high level of professionalism in all interactions.

Front of House:

• Be the first point of contact for all guests and visitors, always ensuring a professional and welcoming experience.
• Ensure meeting rooms and guest facilities are tidy, prepared and fully stocked with necessary supplies ahead of bookings – including coordination of refreshments and AV support where needed.
• Collaborate with the Operations Manager to maintain a well-presented, high-functioning office environment, including light tidying and day-to-day oversight of shared spaces.
• Assist with incoming post, deliveries, and general office logistics to ensure smooth daily operations.

Operations and Events Support:

• Assist Senior Operations Managers on an ad hoc basis across a variety of projects across all business operations.
• Assist with internal and external event co-ordination – from early planning stages through to execution.
• Liaise with external suppliers, venues and partners to support event logistics, catering, AV and materials.
• Contribute to wider operational projects and process improvements across the business as needed.
• Provide cover for the Operations Manager during periods of leave, ensuring continuity across day-to-day office operations.
• Be willing and able to step in to support the wider team with operational tasks and priorities as they arise, demonstrating a flexible, team-first approach.

WHO WE ARE LOOKING FOR:

Key Skills:

• Exceptional organisation and time management – able to manage multiple schedules, priorities and tasks efficiently in a fast-paced environment.
• Strong attention to detail, especially when handling diaries, inboxes, travel logistics, expenses and meeting preparation.
• Excellent communication skills – both written and verbal, with the ability to liaise confidently with stakeholders at all levels.
• Proven ability to handle sensitive and confidential information with discretion and professionalism.
• Takes initiative, anticipates needs, and follows through with minimal supervision.
• Able to multitask and comfortable switching between executive support, admin tasks, and front-of-house responsibilities.
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and comfortable using new tools as required.
• Strong interpersonal skills – warm, welcoming and confident when engaging with internal teams, guests and clients.
• Willingness to perform hands-on tasks, including light tidying of shared spaces and meeting rooms.
• Comfortable working closely with various internal stakeholders and stepping in to assist across departments when needed.

Qualifications and Experience:

• 3+ years’ experience in a similar Executive Assistant role is essential.
• Demonstrated experience supporting senior leadership diary, inbox and travel management.
• Exposure to client-facing or front-of-house responsibilities, ideally within professional services or corporate environment.
• Familiarity working with a high-performing, fast-paced environment where priorities shift quickly.
• Professional presentation and a genuine commitment to delivering a first-class guest experience.

SPECIAL REQUIREMENTS (e.g. travel, unsocial hours)

• Normal Hours of work for this role are 5 days a week 9.00 am – 5:30 pm based in the Company’s London office
• Hybrid working policy with 1 day per fortnight WFH in addition to ad hoc requests
• Occasional early starts or late finishes may be required to support meetings, events, or travel logistics.